Automatic SMS notifications keep customers informed about their order status, enhancing communication and customer satisfaction. Follow these steps to ensure notifications are sent properly.
1. Start a New Order
-
Head to the "Orders" tab in the Table Needs app. Tap the plus sign (+) button to begin a new order.
-
Politely ask the customer, "How are you doing today? Can I get a name and phone number for your order?"
2. Enter Customer Details
-
Open the screen to begin an order, then enter the customer's name and phone number in the "Order Options" section at the top of your screen.
-
Tap the Save button to store the information.
3. Complete the Order
-
Proceed with taking the customer's order as usual.
-
Process the payment.
-
After payment, select the option to send a digital receipt—this triggers the first SMS notification.
.png?width=688&height=379&name=image%20(5).png)
4. Update Order Status
-
Go to the Kitchen Display tab.
-
Locate the ticket for the order.
-
Use the three-dot menu to update the ticket status.
-
Customers will receive an SMS notification when their order is in progress and another when it is ready for pickup or delivery.
.png?width=688&height=296&name=image%20(6).png)
By following these steps, businesses can provide seamless order tracking through automatic SMS notifications, ensuring a smooth and transparent customer experience.