How to Remove an Item from your check:

To remove an item from your order summary before completing payment, select the item you wish to remove in the order summary on the left side of the POS screen. Once selected, you will have the option to either remove the item or mark it as complimentary.

In the bottom left, you also have the "Send and Stay" button that allows you to send items to the kitchen without receiving payment. You can only void after items have been sent to the kitchen,

1. Voids

Definition: A void is the action of canceling an item or an entire order before it has been
finalized and sent to the kitchen or included in the payment. Voids effectively remove the item as if it were never ordered.

When to Use:

• A server accidentally enters the wrong item or quantity.
• A customer changes their mind before the order is prepared.
• Duplicate items are added to the order by mistake.

2. Comps

Definition: A comp (short for "complimentary") is the action of providing an item at no charge, often due to customer service reasons, errors, or promotions. The item remains recorded in the system but is marked as free.

When to Use:

• To resolve customer complaints (e.g., food quality issues).
• For staff errors after the order has been prepared or served.
• As part of a loyalty program or special promotion.