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Troubleshooting: Card Reader Issues

If your card reader isn't connecting or responding, work through these steps before reaching out to support. Most issues clear up quickly.

Step 1: Restart the TSYS App on the Reader

On the card reader itself, close and reopen the TSYS app. This refreshes the connection without a full restart.

Step 2: Restart the Card Reader

Power the reader off completely, wait a few seconds, and turn it back on.

Step 3: Restart Your POS Device

Restart the iPad, Android tablet, or other device running Table Needs. Once it's back on, open the app and test the reader again.

Step 4: Check the IP Address

The card reader and your Table Needs app need to be pointed at the same address on your network. If they're not, they can't talk to each other.


Here's how to check:

  1. Open the TSYS app on the reader and note the IP address shown on screen
  2. In Table Needs (TN2), go to your card reader settings
  3. Make sure the IP address listed there matches exactly what the TSYS app shows
  4. If they don't match, update the address in TN2 to match the reader

Still Not Working?

If you've tried all four steps and the reader still isn't responding, contact our support team. 


Have these handy when you call:

  • The IP address shown in the TSYS app
  • The IP address currently in your TN2 settings
  • What device you're running Table Needs on

Support is available 24/7 — call, text, or email us.