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Troubleshooting: Printer Issues

If tickets aren't printing, work through these steps before calling support. Nine times out of ten, one of these does the trick.

Step 1: Restart the Printer

Power the printer off, wait a few seconds, and turn it back on. Once it's fully back on, try printing again.

Step 2: Check the IP Address

Your printer and Table Needs need to be on the same address on your network to communicate.


Here's how to check:

  1. Print a test ticket directly from the printer — the IP address prints on that ticket
  2. In Table Needs (TN2), go to Destinations and find the destination assigned to this printer
  3. Make sure the IP address in Destinations matches what printed on the test ticket
  4. If they don't match, update the address in Destinations to match the printer

Step 3: Check Your Print Hub Device

Your printer doesn't work alone — it relies on a specific device on your network to send print jobs. We call this the Print Hub Device. It's one of the devices already in use at your location (a POS terminal, KDS screen, etc.). The printing runs quietly in the background while the device does its normal job.


Check the following:

  • The Print Hub Device is powered on
  • The Table Needs app (TN2) is open on that device
  • The device hasn't gone to sleep or logged out

Step 4: Restart the Print Hub Device

If everything looks right but tickets still aren't printing, restart the Print Hub Device. Once it's back on, make sure TN2 is open, then test printing again.

Still Not Printing?

If you've worked through all four steps and nothing has changed, contact our support team.


Have these ready when you call:

  • Which printer is affected (location/station)
  • The IP address on the test ticket
  • The IP address currently in your Destinations settings
  • Which device is your Print Hub Device

Support is available 24/7 — call, text, or email us.