--- title: What is the difference between support and success? description: When to contact support or success --- [Skip to content](https://help.tableneeds.com/knowledge/what-tests-should-i-run-before-launch-of-my-pos#main-content) English Show submenu for translations ![Table Needs.png\]](https://help.tableneeds.com/hs-fs/hubfs/Table%20Needs.png?height=40&name=Table%20Needs.png) Open main navigation Close main navigation - English Show submenu for translations - Go to Table Needs Go to Table Needs Advice and answers from the Table Needs Team - There are no suggestions because the search field is empty. 1. [Help Center](https://help.tableneeds.com/knowledge?hsLang=en) 2. [Getting Started](https://help.tableneeds.com/knowledge/getting-started?hsLang=en) # What is the difference between support and success? ## When to contact support or success #### The difference between support and success ### Support Team Support is to react and solve problems quickly. The support team is your first line of defence for support on urgent matters. Our support team is available to contact by text, phone call, or by email for less urgent matters. Call or Text **720-821-4691** Email **[support@tableneeds.com](mailto:support@tableneeds.com)** ### Success Team The goal of Restaurant Success is to make sure your employees are happy, your customers are loyal, and you're seeing increased revenue with your POS. Whether it’s making sure that you’re using all that Table Needs has to offer or to answer questions about new Table Needs updates, or to optimize your setup. Your success manager is with you long-term to help you in various ways. Success is here for: - Take your product improvement suggestions to our team - Set goals with you and set milestones to hit them - Keep you up to date on product releases and gather feedback - Answer any and all questions about Table Needs   Your success manager will provide you with his or her contact information. - [Table Needs 2.0](https://help.tableneeds.com/knowledge/table-needs-2-0?hsLang=en) - [Help & Support](https://help.tableneeds.com/knowledge/help-support?hsLang=en) - [Getting Started](https://help.tableneeds.com/knowledge/getting-started?hsLang=en) - [POS System & KDS Workflows](https://help.tableneeds.com/knowledge/pos-system-kds-workflows?hsLang=en) - [Menu Management](https://help.tableneeds.com/knowledge/menu-management?hsLang=en) [![Chill listening crop-3](https://help.tableneeds.com/hs-fs/hubfs/Table%20Needs.png?width=169&height=24&name=Table%20Needs.png "Chill listening crop-3")](https://help.tableneeds.com/knowledge?hsLang=en) Copyright © 2026, Table Needs