Workflow of an average KDS ticket

Learn the workflow of a kitchen ticket within the point of sale.

Getting Started

Start out on the Kitchen Display tab of the Point-of-Sale system.

(We will assume the order has already been taken with items assigned to go to the KDS.)

🔄 Order Status Flow

1. Submitted (Gray)
   When the order is sent to the kitchen—either by sending it directly or paying for the order—it will appear in the KDS with a Submitted status, shown in gray.

2. In Progress (Orange)
   Once the kitchen acknowledges the ticket, they will tap “Mark In Progress.”
   This changes the ticket to orange, letting the rest of the restaurant know the kitchen is working on it.

3. Completed (Green)
   When the kitchen finishes the item, they will tap “Mark Completed.”
   This changes the ticket to green, showing it’s ready for its final step.

4. Delivered (Removed from Open Tab)
   After the food is delivered to the guest, staff can tap “Mark Delivered.”
   This removes the ticket from the Open tab and moves it to the Closed tab.

    

   Below is a quick snippet of the process on our TN app:

🔁 Reopening a Ticket

To reopen a ticket:

1. Go to the Closed tab at the top of the KDS.

2. Find the completed (green) ticket.

3. Tap the “Reopen Ticket” button at the bottom of the ticket.

This will restart the KDS cycle by resubmitting the ticket to Submitted status—allowing the kitchen and wait staff to begin the process again if needed.