---
title: Workflow of an average KDS ticket
description: Learn the workflow of a kitchen ticket within the point of sale.
---

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# Workflow of an average KDS ticket

## Learn the workflow of a kitchen ticket within the point of sale.

### Getting Started

Start out on the **Kitchen Display** tab of the Point-of-Sale system.

(We will assume the order has already been taken with items assigned to go to the KDS.)

### 🔄 Order Status Flow

1. **Submitted (Gray)**  
   When the order is sent to the kitchen—either by sending it directly or paying for the order—it will appear in the KDS with a **Submitted** status, shown in **gray**.
2. **In Progress (Orange)**  
   Once the kitchen acknowledges the ticket, they will tap **“Mark In Progress.”**  
   This changes the ticket to **orange**, letting the rest of the restaurant know the kitchen is working on it.
3. **Completed (Green)**  
   When the kitchen finishes the item, they will tap **“Mark Completed.”**  
   This changes the ticket to **green**, showing it’s ready for its final step.
4. **Delivered (Removed from Open Tab)**  
   After the food is delivered to the guest, staff can tap **“Mark Delivered.”**  
   This removes the ticket from the **Open** tab and moves it to the **Closed** tab.
   
    
   
   Below is a quick snippet of the process on our TN app:
   
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---

### 🔁 Reopening a Ticket

To reopen a ticket:

1. Go to the **Closed** tab at the top of the KDS.
2. Find the completed (green) ticket.
3. Tap the **“Reopen Ticket”** button at the bottom of the ticket.

This will restart the KDS cycle by resubmitting the ticket to **Submitted** status—allowing the kitchen and wait staff to begin the process again if needed.

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